TO-AiSuite

Our own AI-native omnichannel platform, for every customer conversation.

WhatsApp, Instagram and website chat arrive in one shared inbox, AI answers routine questions and summarises every thread, and your team takes over in one tap and approves what matters.

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TO-AiSuite

Illustrative interface · sample data

Guest · group stay

WhatsApp

Take over

Hi! We're eight people arriving on Friday for two nights. Could you do a better rate for two rooms?

09:41

AI summary

Group of eight, two rooms, Friday to Sunday. Asking for a lower rate.

Intent:Booking requestPilot

AI draft

Thank you for thinking of us! For two rooms over two nights, we can offer 10% off our standard rate, with breakfast included.

Front desk coached the AI privately: “Offer 10% at most. Mention that breakfast is included.”

Needs approval · 10% discountApproved by Front desk

Sent 09:43 · Returned to AI

Channels

  • Website chat
  • WhatsApp
  • Instagram

Every channel arrives in the same shared inbox.

Capabilities

What's inside

Every part carries its real status, and nothing here is promised for later.

Live

In the product today.

  • Unified inbox

    WhatsApp, Instagram and website chat in one shared inbox.

  • WhatsApp

    WhatsApp Business with templates, buttons and forms.

  • Instagram

    Instagram direct messages, answered from the same inbox.

  • Website chat

    A chat widget on your own website, connected to the same inbox.

  • AI summaries

    Every thread summarised, so whoever picks it up starts with the context.

  • Arabic, French and English

    The AI handles Arabic, French and English, and understands Arabic typed in Latin letters (Arabizi).

  • Internal notes and @mentions

    Discuss a conversation with your team without the customer seeing it.

  • Auto-assign

    Rules route each conversation to the right person or team.

  • Roles and audit log

    Permissions per role, and a log of who did what.

  • White-label

    Your own brand on the workspace and the website chat.

Pilot

Built, not yet generally available, and labelled wherever it appears.

  • Pilot

    WhatsApp calls

    WhatsApp voice calls in the inbox, with a transcript.

  • Pilot

    Scheduling with human review

    The AI proposes appointments and a person confirms them.

  • Pilot

    AI intent labels

    Conversations labelled Hot lead, VIP or Follow-up.

  • Pilot

    Mobile operator app

    Reply and take over conversations from a phone.

Human control

AI is powerful. You stay in command.

The AI handles the routine. These controls keep every decision that matters with your team.

  1. 01

    One-tap takeover

    Anyone on your team takes over a conversation in one tap. The AI stays quiet until the thread is handed back, then picks up with what your team said.

  2. 02

    Approval queue

    Replies your rules mark as sensitive, such as discounts, refunds and exceptions, wait in a queue until a person approves them.

  3. 03

    Guide AI

    Your team coaches the AI privately while a conversation runs, for example to offer 10% at most. The customer never sees it.

  4. 04

    Truth guards

    Checks stop the AI from telling a customer that something has happened, such as a refund being sent, before it really has.

How control and data work

Models

Works with several AI models, with automatic fallback.

Choice
We set which approved models TO-AiSuite uses, and can change them without changing the product.
Fallback
If an approved model is unavailable, another takes over, so conversations keep moving.
Before use
Every model is tested and approved before TO-AiSuite uses it.

Which models handle your conversations, and where your data is processed, are confirmed in writing before any data is shared.

Pricing

Pricing on request.

It depends on what you connect and how you work, and you get the figure in writing before you sign.

What the price depends on

  • The channels you connect.
  • The size of your team.
  • How many conversations you handle.

From first channel to go-live

  1. 01

    Connect

    We connect your WhatsApp, Instagram and website chat to one workspace.

  2. 02

    Configure

    We set up teams, roles, routing rules and what the AI may answer on its own.

  3. 03

    Teach the AI

    The AI learns from your approved information, and your team tests it on real questions first.

  4. 04

    Go live

    Customers get answers on every channel, and your team steps in or approves whenever it matters.

What you need to start

  • The WhatsApp Business number and Instagram account you want to connect.
  • Someone who can add the chat widget to your website.
  • The people who will answer, and your rules for what needs approval.
Need AI inside your other systems too? See agentic automation

Live assistant

Try the live assistant.

Ask our own assistant about To-AI, the way your customers would ask you, and judge how it answers and how it handles what it doesn't know.

Ask To-AI is an AI assistant. How we handle your data

Questions

Questions about TO-AiSuite

Is TO-AiSuite allowed under Meta's WhatsApp rules?

Yes. Meta's WhatsApp Business terms have barred general-purpose AI assistants since 15 January 2026, but a business using AI to serve its own customers is not affected. That is how TO-AiSuite works: each assistant answers for one business, from the information that business approves.

WhatsApp Business Solution Terms (opens in a new tab)Last verified 10 October 2026

Who pays Meta's WhatsApp fees?

Meta charges for some WhatsApp messages, separately from TO-AiSuite. How those charges reach you is agreed in writing before you sign.

Do we need Meta Business verification?

Meta decides when a business has to complete Business verification, and its rules change from time to time. We check what applies to your account before setup starts.

Can we keep our existing WhatsApp number?

It depends on how the number is used today, for example whether it already runs on the WhatsApp Business app. We check it with you before setup and explain what moving it involves.

How long until we're live?

It depends on how many channels you connect and on Meta's own checks for WhatsApp. The timeline is written into the proposal you approve before setup starts.

Does the AI work in Arabic?

Yes. It handles Arabic, French and English, and understands Arabic written in Latin letters (Arabizi), the way many customers type it.

Where is the data hosted?

We confirm hosting region and model providers in writing before any data is shared.

What happens to our data if we leave?

How your conversation data is exported and deleted when you leave, and on what timeline, is agreed in writing before you sign.

Bring every conversation into one inbox.

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