Hospitality
AI agents for hospitality teams
Bring guest questions, service requests and follow-up from WhatsApp, Instagram and website chat into one place, while high-value decisions stay with your team.
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Today
Where the time goes now
- Slow replies across many channels
- After-hours enquiries left waiting until morning
- Service requests without clear ownership
Agent workflow
Where AI assists, and where people stay in control
- 01
Answer routine guest questions from your approved information.
- 02
Summarise the guest's request before a person takes over.
- 03
Route high-value or sensitive requests to the right person on your team.
In practice
Control points
Where a person decides, approves or takes over.
- Refunds and exceptions wait for a person
- Unresolved requests go to your team
- Every conversation shows the channel it came from
What to measure
Track each one before and after rollout, so the work is judged by what changes.
- How many guest messages get a reply
- How many after-hours messages are answered
- How smoothly a person takes over
Questions
How teams use this workflow
How can AI agents help hospitality teams?
They can answer routine guest questions, summarise each conversation, and route sensitive requests to the right person on your team.
Can hospitality teams keep control of guest decisions?
Yes. Refunds, exceptions and unresolved issues can wait for a person's approval or go straight to your team.